The Charismatic Social Entrepreneur–A Conversation Worth Relating : Social Business Blog
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Recently I was asked to write a post for and manage a discussion forum in Social Edge, a leading social enterprise website which is affiliated with the Skoll Foundation. Readers who are interested in seeing the full discussion, should click here. In addition, I have decided to publish the original post as well as an interchange with Liam Black, of Wavelength, because of the extraordinary candour and insight of Liam’s response to my post. It deals with the vital issue of the extent to which we need to be, and are willing to be critical of our social entrepreneur heroes. Please have a look!

The Charismatic Entrepreneur –a Blessing or a Curse?

In the early stages of any entrepreneurial venture, social or otherwise, it is the energy and drive of the single entrepreneur (or sometimes a duo of co-preneurs, à la Google) that keep the “show on the road”. Her (or his) passion, drive, connections, persuasive powers etc. are what enable the venture to get through the impossibly difficult early days.

In social entrepreneurship this is even more the case. As there is often no equity upside, the financial incentive is essentially non-existent. Moreover, the social nature of the organisation gives the enterprise the element of a “crusade”. In this regard the CEO/Founder’s vision is the lifeblood of the enterprise—the source of strength on which others often draw.

Yet frequently this strength becomes a source of weakness instead, especially as the organisation matures. So impassioned is the leader by the mission, so violently consumed by this personal passion, they stifle innovation, debate, staff development and, inevitably, the enterprise’s future. Such dysfunctionality is often the rule, in the dozens of social enterprises I have observed over the past decade. For example:

• The success of one consumer-oriented social enterprise is deeply threatened by a CEO who seems unable to yield control, threatening the company’s development and its access to capital.
• A technology oriented social business failed partly due to the CEO’s need for control and his/her refusal to listen to staff, advisors and shareholders.
• An environmental firm loses key staff on a regular basis because the CEO is unwilling to be challenged.
…sadly, I could go on and on.

It is not always thus. I sit on the Board of a company, where the CEO/Founder, an unusually secure individual, regularly raises the issue of succession and team development in order to secure sustainability.

• How can social enterprises benefit from the drive of the entrepreneur without sacrificing their futures?
• What role can the Board play in these situations?
• How can good governance be achieved when there are no external shareholders with power? This is a serious problem where the CEO retains control in order to “protect the ‘mission’ of the organisation”. Frequently this power is used to protect his/her position.
• Can external stakeholders have a role in helping to address and resolve these problematic circumstances?
• How can credit be shared in a world where success is often personalised by the media?

Join Rod Schwartz, CEO of ClearlySo, in the conversation.

Rod

How many social entrepreneurs does it take to change a light bulb? One. And another a committee of 20 to give him a prize for his paradigm shifting approach to tackling darkness.

Rod always you are asking the right questions.

Five years ago I wrote: “Money, political patronage, awards and media coverage are flowing towards the social entrepreneur. It is now possible to travel the world practically full time, speaking at conferences and seminars, picking up prizes and fees as part of the celebrity social entrepreneur circuit”. This from a chapter called “Surviving the social entrepreneur”. The social entrepreneur spin industry has a lot to answer for in helping to create and foster the myth of the hero wonder worker. And I write as someone who has benfitted greatly from it and deliberately ‘exploited it’ to promote my social businesses and, if I’m honest, promote myself and build up my personal profile/brand. ‘Narcissism and social entrepreneurship is a paper waiting to be written by some shiny young MBA at Stanford or Oxford! And this is not a white anglo-saxon phenomenon. Over weaning ego is an equal opportunities affliction!

I dont know the likes of Skoll and Schwab well enough to comment in detail (although I have my suspicions!) but the British scene I know very well. As the support/spin industry has grown it has a constant need for content and stories to fuel the machine to get the cash to pay the overheads. I don’t for a second doubt the passion and commitment of many of the people who work in these agancies (well, not all of them anyway). But there are many dangerous unintended consequences. There has been a woeful lack of rigour in sussing out/verifying the real impact, motivations, behaviours of social entrepreneurs. The ‘industry’ should be ashamed of itself for not demanding independent verification of the claims people make. I have been at award ceremonies and watched in disbelief as the winner is called to the stage to join the big “love in” to be lauded as an exemplar of this whizzy new business model and I know that this guy is a chancer, disliked by his staff and who robs Peter to pay Paul in order keep his fundamentally unprofitable business on the road.

I agree with most of the remedies suggested by others but there are too many vested interests for there to be a quick change of culture.

Peace, love and profit!

Liamx

Dear Liam

First of all, let me apologise to you for this inexcusable and inexplicably long delay in replying–I have no excuse, just missed it–sorry!

Second, thanks for your kind remarks
While I may have some of the right questions, you have some incredibly interesting and candid answers to offer–it makes the easy task of asking questions a highly pleasurable one!

Your candour in how you have exploited this need for heroes in the social enterprise world is truly remarkable. We in the sector do need our heroes, but we do ourselves a great disservice if we applaud that which we should not, for all the reasons you mention. We also inevitably do the sector great harm if we eject our critical functions when we purport to assess our great social entrepreneurs. Eventually, a failure to critically evaluate the models we seek to celebrate will lead to their and our undoing as the cases we highlight, stripped of any honest evaluation, collapse of their own contradictions.

I agree with you–too many vested interests for a quick change. Also, I must confess to practising some of what I criticise above, as I often focus excessively on the positives, but some of this is perhaps justified in light of our long term objectives? Maybe not? Anyway, chastened by your comments I will strive to be a bit more consistent.

Anyway, thanks, as ever, for your insights

rod

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3 Comments so far

  1. Rob Greenland on July 27, 2009 2:12 pm

    These are important points Rod. I think there’s a real tension there - and as Liam picks up there are dangers in lionising social entrepreneurs. I’ve written a fair bit on the dangers of believing our own hype - like this piece for the Guardian last year.

    http://www.guardian.co.uk/society/2008/feb/27/socialenterprises

    Thanks

    Rob

  2. Startup Toolbox » Blog Archive » HUB Berkeley Fireside Chat on the Edge Between Nonprofit and for-Profits on July 29, 2009 5:52 am

    [...] The Charismatic Social Entrepreneur – A Conversation Worth Relating (clearlyso.com) Tags: B corporation, business models, social entrepreneurship, triple bottom line [...]

  3. Lessons from Engineers Without Borders on December 31, 2009 9:16 am

    [...] Black of Wavelength, had a couple of months ago on the notion of the charismatic social entrepreneur. It is certainly worth [...]

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